Privacy Policy & Regulatory Disclaimer

1. Introduction

This Privacy Policy outlines how John Weeks Finance ('we', 'our', or 'us') handles your personal information. We respect your privacy and are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name, address, and contact details

• Email address

• Financial information

• Employment and income details

• Credit history and reports

• Identification documents

• Preferences for financial products or services

3. How We Collect Your Information

We may collect your information directly through our website, surveys, forms, calls, meetings, or through third-party providers such as aggregators, lenders, or credit agencies.

4. Why We Collect Your Information

We use your information to:

• Assess your eligibility for home loans, refinancing, business lending, and other services

• Submit loan applications on your behalf

• Communicate with lenders and service providers

• Comply with legal and regulatory obligations

• Send you updates, offers, and marketing (with your consent)

5. Disclosure of Your Personal Information

We may disclose your personal information to:

• Our aggregator, Custom Equity Group

• Third-party lenders, brokers, and financial institutions

• Credit reporting bodies

• IT providers and consultants

• Regulators, legal advisers, and law enforcement as required

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We store information in secure digital environments with restricted access.

7. Access and Correction

You can request access to or correction of your personal information by contacting us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days.

8. Complaints

If you believe we have breached the Privacy Act or mishandled your information, you can lodge a complaint. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

9. How to Contact Us

For privacy questions, access requests, or complaints, please contact:

John Weeks Finance
Email: [insert contact email]
Phone: [insert phone number]
Address: [insert office or postal address]

We will acknowledge your enquiry within 5 business days and aim to resolve all complaints within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations, our practices, or the services we offer. The most recent version will always be available on our website.

Last updated: 12/08/25

Regulatory Disclaimer

John Weeks Finance is a mortgage broker offering services across home loans, refinancing, private lending, and business finance in Australia.

John Weeks Finance operates under the aggregator Custom Equity Group Pty Ltd. Credit services are provided through accreditation with lenders under Custom Equity Group's license arrangements.

The information on this site is general in nature and does not take into account your objectives, financial situation, or needs. Before acting on any information, you should consider whether it is appropriate for you. You should seek independent legal, financial, and taxation advice where necessary.

John Weeks Finance makes no representations or warranties as to the accuracy or completeness of the information. We do not accept liability for any loss arising from reliance on the information provided. All loan approvals are subject to the lender’s credit criteria, responsible lending obligations, and terms and conditions.

This website and its content are intended for residents of Australia only. Use of this site indicates acceptance of our Terms & Conditions and Privacy Policy.